Returns & Exchanges

At Bestar, we want you to be completely satisfied with your home furniture purchase, which is why we offer a 30-day return window for items in their original packaging. Our goal is to ensure your living space is perfect, and we are here to assist you through every step of the exchange or refund process.

1

Initiate Your Request

Contact our customer support team or log into your account portal to submit a return authorization request within 30 days of delivery.

2

Prepare the Item

Carefully disassemble your furniture and place it back into its original manufacturer packaging, ensuring all hardware and instruction manuals are included.

3

Ship It Back

Affix the provided prepaid shipping label to the box and schedule a pickup or drop it off at an authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item to confirm its condition, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing